Training Custom-Tailored to Achieve Your Casino’s Goals
Why Does Accountability Matter?
Without accountability, you won’t have high performance.
It’s also true, but less well known, that without accountability
you can’t have a positive work environment.
Hard-working employees get frustrated that management doesn’t hold poor performers accountable. Work relationships are strained and teamwork disappears.
How Do You Create a Culture of Accountability?
You needs three components:
- Clearly defined expectations
- Processes that support accountability
- Managers and supervisors who are able to coach and discipline effectively
Creating a Culture of Accountability is customized
to each client’s needs, goals and timelines.
These are some of the components that
can be included (click Learn More for details).
For Management
1. Creating Clear Measurements of Performance
2. Management Standards
3. Accountability in Teamwork
Hourly Employee Accountability
1. Customer Service Standards
2. Behavior Standards and Your Employee Handbook
3. Coaching and Positive Discipline
To get started Creating a Culture of Accountability at your property:
email: dave.newton@cdcgamingseminars.com
phone: Dave Newton (702) 255-9891
Trainer: Dave Newton
Dave Newton, has a track record of implementing innovative and successful leadership and HR practices. Dave was opening VPHR of the Venetian and was responsible for creating the strategic HR plan for that property.
The components of the Creating a Culture of Accountability training have all been proven effective in creating an exceptional work environment and a high performance culture.
Shortly after opening, the Venetian (despite being one of the smaller companies competing) was chosen to receive one of two available Macau gaming licenses, and it has since grown into the Sands Corporation, one of the most successful gaming companies in the world.
The components of the Creating a Culture of Accountability training have all been proven effective in creating an exceptional work environment and a high performance culture.
Shortly after opening, the Venetian (despite being one of the smaller companies competing) was chosen to receive one of two available Macau gaming licenses, and it has since grown into the Sands Corporation, one of the most successful gaming companies in the world.
